Shipping & returns

We currently offer 3 options to receive your online order: 

1 - FREE Pick Up in Store

We offer FREE pick up at our store location. Orders will be ready for pick up within 20 minutes from the time you order (during our operating hours). You will receive an email that your order is ready to pick up. 

2 - Local Delivery 

We offer local delivery for $5.00 for Burlington and Oakville addresses and $10.00 shipping to Waterdown and Hamilton/Stoney Creek addresses.

Deliveries to Burlington and Oakville are made on Fridays. Orders must be received by 6 pm Thursday to receive Friday delivery. Orders placed after 6PM Thursday may be delivered the following week. Deliveries to Waterdown, Hamilton and Stoney Creek are made on Mondays. Orders must be placed by 4 pm on Sunday to receive delivery on Monday. Orders made after 4 PM Sunday may be delivered the following week. 

3 - Shipping Across Canada 

We offer shipping across Canada (excluding the territories & Yukon). Shipping is a flat rate of $20.00 within Ontario and a flat rate of $25.00 in all other provinces. We ship with Canada Post on Tuesdays and Thursdays. Shipping time is 3 -10 business days, depending on your location. 

Please accept that shipping timelines are out of our control. You will receive a tracking number when your order is shipped.

 

Exchanges and Returns

Exchanges and returns are allowed within 30 days of the date of your purchase.

To be eligible for an exchange or refund, your item must be unused, in original packaging and in the same condition that you received it. We will require a receipt or proof of online purchase in order to process your return.

Shipping costs are non-refundable. You are responsible for paying shipping costs for returning your item. If your return qualifies for a refund, you will receive a refund for the item returned, but not for the cost of shipping.

 

Exceptions

Clearance items are final sale and cannot be returned for an exchange or refund.

Kids and Adult Face Masks are final sale and cannot be exchanged or returned.