Shipping & returns

We currently offer 3 options to receive your online order: 

1 - FREE Pick Up in Store

We offer FREE pick up at our store location. Orders will be ready for pick up within 20 minutes from the time you order (during our operating hours). You will receive an email that your order is ready to pick up. 

For contactless curbside pickup, please call us at (289) 337-2460 when you're in the parking lot, provide your name and order number and we will bring your items out to your car. 

2 - Local Delivery 

We offer local delivery for $5.00 for Burlington, Oakville and Waterdown addresses.

Deliveries to Burlington, Oakville and Waterdown are made within 48 hours. You will receive an email when your order is on it's way to your front porch!  

We also offer delivery to Hamilton for $7.00. We deliver to Hamilton on Tuesdays. Orders must be placed before 9 AM Tuesday to receive delivery on Tuesday. Orders placed after 9 AM Tuesday will be delivered the following Tuesday. 

3 - Shipping Across Canada 

We offer shipping across Canada (excluding the territories & Yukon). Shipping is a flat rate of $20.00. We ship with Canada Post. Shipping time is 2 -10 business days, depending on your location. 

Please accept that shipping timelines are out of our control. You will receive a tracking number when your order is shipped.

 

Exchanges and Returns

Exchanges and returns are allowed within 30 days of the date of your purchase.

To be eligible for an exchange or refund, your item must be unused, in original packaging and in the same condition that you received it. We will require a receipt or proof of online purchase in order to process your return.

Shipping costs are non-refundable. You are responsible for paying shipping costs for returning your item. If your return qualifies for a refund, you will receive a refund for the item returned, but not for the cost of shipping.

 

Exceptions

Clearance items are final sale and cannot be returned for an exchange or refund.

Local marketplace items cannot be returned for an exchange or refund. For an exchange, please contact the local maker.